You can make a reservation through the reservation page on our website at https://www.ebisuhotels.com/reservations, via your preferred online booking site, or by calling the hotel directly.

If you book through an online booking site, we kindly ask that you use the site's prepaid payment option whenever available.
Alternatively, payment can be made at check-in. We accept cash (Japanese yen) and the following credit cards: Visa, Mastercard, American Express, JCB, and UnionPay.

We are sorry. Reservations made through online travel agent (Booking.com, Agoda, Rakuten, etc.) can not be made reservations that way. If you contact us beforehand, we will take your request. However, depending on room availability, we may not be able to meet your requests.

Please contact us by phone at 06-6647-0500 or by email at front@ebisuhotels.com.

It depends on the way your reservation was made:

‐If your reservation was made through our official website (direct booking), please contact us by phone at +81-6-6647-0500 or by email at [front@ebisuhotels.com].
Reservations are generally non-cancellable after confirmation. However, please contact us if you have any questions.
Please note that cancellations made on the day of arrival are non-refundable under any circumstances.
‐If you made your reservation through an online travel agency (such as Expedia, Booking.com, Agoda, or Trip.com), please contact the agency through which you booked.
Please note that cancellation policies vary depending on your reservation plan.

To change your reservation, please use the website where you made your booking or contact us directly for assistance.

If you would like to extend your stay, please visit the front desk or make a reservation through our website.

Yes, we accept reservations by phone or at the front desk.

Please use the messaging service provided by the website with whom you made your booking to confirm your reservation, or contact the front desk by phone at 06-6647-0500 or by email at 【front@ebisuhotels.com】.

For the maintenance of the rooms, the maximum continuous stay is 30 nights per room. If you wish to stay longer, we will arrange for a room change on the 31st night.

Please make individual reservations for up to 10 rooms through each booking site. For 11 rooms or more, please contact us via email.

If you contact us via email at front@ebisuhotels.com, we will send you a consent form. Please print it out and have it signed by a guardian. Please bring it with you on the day of check-in.

We do not have extra beds.

Please contact us through the inquiry section of the website where you made the reservation, and we will assist you accordingly.

For inquiries by phone: 06-6647-0500 (local) or +81 6 6647 0500 (international) or by email: front@ebisuhotels.com

It depends on the way your reservation was made:

- If your reservation was made through our homepage or this website (a direct booking), please contact the front desk by phone at 06-6647-0500 or by email at front@ebisuhotels.com.
- If you have booking through an online travel agent such as Expedia, Booking.com, Agoda, Trip.com, etc., please contact the online travel agency with whom you made your reservation.

Cancellation policies vary depending on your reservation plan.
Please refer to the website where you made your reservation or your booking confirmation for details.

Children of 6 years old or under stay free. However please note that each double or twin room accommodates a maximum of 1 child, while quadruple rooms (4 guests) accommodate up to 2 children.

Our official websites are https://www.ebisuhotels.com and https://www.ebisuhotel.com.

The booking and reservation system used on our website is managed by https://www.smartorder.jp. This is a trusted and secure booking service provider.

Check-in is available from 3:00 PM to 02:00 AM. 

Early check-in may be available depending on room availability and the cleaning schedule.
An early check-in fee of **JPY 2,000 per hour** will apply. Please contact the front desk in advance to confirm availability.

Please inform the front desk, and we will assist you.

It is possible to send your luggage or packages (such as an online order) to the hotel, but please arrange for it to arrive on your check-in date or during your stay. If it arrives earlier than your check-in date, a storage fee of 500 yen per day will be charged.

When sending your package, please include the following information on the address label:
1.Your name (the name on your reservation)
2.Your reservation number
3.Your check-in date

Please note that we cannot accept cash on delivery (C.O.D.) shipments, valuables, or refrigerated/frozen goods.

We do not have a parking lot. Please use a nearby coin-operated parking lot.

Self check-in is simple and easy. You may begin self check-in at the following website: https://www.ebisuhotels.com/checkin

Agoda blocks all URLs in their reservation messages and e-mails for security reasons.
Please check-in using the following link: https://www.ebisuhotels.com/checkin

We offer complimentary luggage storage on the check-in day, starting at 9am.
*Storage is free on the check-in day only; if you wish to store your luggage before the day of check-in, a fee of 500 yen per day, per luggage will apply. 

The checkout time is 11:00 AM. When checking out, please return the key to the box located at the concierge.

The checkout time can be extended until 12:00 PM for an additional fee of 2,000 yen. Please inform the concierge if you would like to extend your checkout time. If there is no prior notification of a checkout extension, the extension fee will be charged upon your departure. Please note that checking out after 12:00 PM will incur a full day's room charge. Thank you for your understanding in advance.

We offer complimentary luggage storage on the check-out day . 
*Storage is free for the same day only; if you wish to extend, a fee of 500 yen per day will apply. 

Please contact us by email or through the messaging feature of the website where you made your reservation.
If you reside in Japan, we will send your lost item by cash on delivery.
If you reside overseas, please arrange for a courier service at your own expense.
Please note that food items will be kept until the day of check-out only. All other lost items will be stored for up to 7 days.

Front desk staff are available at all times except between 3:00 a.m. and 6:00 a.m.

The entire building is equipped with free Wi-Fi. There is also a microwave, vending machines, and laundry (laundry detergent included) and drying machines available.

The word "FRONT" is displayed on the screen of the phone in your room. Please press the button under "FRONT" to contact concierge.
To call another room made under the same booking/reservation, please dial the room number (3 digits) you wish to call. Please note that you will not be able to call rooms made under a different reservation. In addition, room phones cannot be used to call outside numbers at this time. 
There are also direct-dial phones outside the guest rooms on each floor. Please simply pick up the phone and you will be connected to the concierge automatically.

We provide free Wi-Fi throughout the building. Please contact a concierge staff for the password.

Towels and dental kits (toothbrush and toothpaste) are provided and exchanged daily.

Sheets are replaced on the 3rd day of your stay. For guests staying 2 nights or fewer, cleaning will not occur during the stay. If you wish for cleaning during this period, an additional fee of 1,500 yen (tax included) will be applied.

If you have any questions about operating the remote control or any other facility, please inquire with the concierge staff.

Humidifiers and air purifiers are available for rent, but a deposit of 2,000 yen is required. The full deposit will be refunded upon return. If you are interested, please inquire at the front desk.

You can watch terrestrial broadcast channels on the TV.
You may also use streaming services such as YouTube and Netflix. When using these services, please log in with your own account. After use, please remember to log out.

All guest rooms are equipped with smart TVs that support Netflix, YouTube, and Amazon Prime Video. Please sign in with your own subscription account to use these services.
Please remember to sign out of your account before checking out.

All rooms are non-smoking. A designated smoking area is available on the 1st floor.

Room wear (adult size) is available at the front desk. They are available at no charge, for use during your stay. Please approach a staff if you would like to use one.

Yes. We have a limited number of pillows available for borrowing.

Yes. We have a limited number of blankets available for borrowing.

Yes. We have a limited number of chargers available for borrowing.

We do not have a kitchen, however chopsticks, basic tableware, microwaves and hot water boilers are available in the lobby's breakfast area.

For security reasons, the hotel's main entrance is locked from 11:00 p.m. to 8:00 a.m.
If you go out during this time, please be sure to carry your room key card with you, as it is required to re-enter the hotelGuests arriving for check-in after 11:00 p.m. are kindly requested to press the intercom button located on the left side of the main entrance for assistance.

While we do not provide baby cribs, baby beds, or baby cots, children under 6 years old stay free for a maximum of 1 child for every 2-person room. You may also want to consider booking a Japanese or Japanese modern room which features tatami flooring, where you may set up a futon for your child.

Breakfast tickets are available for ¥700 per person at the front desk.Non-Registered Visitors: ¥1,000 per person. If you would like to enjoy breakfast, please feel free to purchase a ticket from our staff.
Guests staying on a breakfast-inclusive plan may enjoy breakfast at no additional charge.
We hope you enjoy a delicious breakfast and have a wonderful start to your day.

Sorry we do not provide room service at this time. However, a complimentary continental breakfast is usually included when you book on our website.

Breakfasts are provided on the lobby level between 7am and 11am daily.

The nearest taxi stand is located directly under the Tsutenkaku Tower. It is a 2-minute walk from our facility.

Address: 1-21-2 Ebisuhigashi, Naniwa-ku, Osaka City, Osaka Prefecture, 556-0002, Japan
TEL: 06-6647-0500 (+81-6-6647-0500 when calling from overseas)

There is a currency exchange machine inside a pharmacy that is a 2-minute walk away.

❶ 新世界かすうどん恵美須屋 Kasu-udon Ebisuya￥
☆ Kasu-udon - a famous noodle among Osaka’s locals
❷ うさぎや Usagiya￥
☆ Known for Okonomiyaki and Yakisoba
☆ Featured in Netflix’s Street Food: Asia
❸ グリル梵 Grill Bon￥
☆ Warm family owned Jap-Western restaurant
❹ 六鮮 Rokusen￥￥
☆ Sushi bar and Izakaya - fresh fish, reasonable prices
❺ 串かつだるま Kushikatudaruma￥
☆ Kushikatsu so famous there is always a line up
❻ あづま食堂 Azuma￥
☆ Excellent breakfast sets, frequented by locals
❼ 八重勝 Yaekatsu￥
☆ Kushikatsu skewers that are loved by locals
❽ ドラゴンコーヒー Dragon Coffee￥
☆ Cozy and quaint, true local gem for coffee lovers
❾ 新世界もつ鍋屋本店 Motsunabeya Honten￥￥
☆ The original store of a popular local hotpot chain
❿ なにわ新風・大阪日本橋総本店 Naniwa Shinpu Nippombashi Sohonten￥
☆ Delicious aburasoba, bang for the buck, ramen and tsukemen are also available on the menu
⓫焼肉ミナミ Yakiniku Minami￥￥
☆ Real local BBQ taste, staff may not speak English
⓬肉のさかもと・カツサンド Sakamoto Beef￥￥
☆ Deep fried beef sandwiches
⓭ホルモン宗矩 Horumon Munenori￥
☆ Standing-only, BBQ skewers and beef offal stew
⓮新世界ルナストリート Shinsekai Luna Street￥￥
☆ Family owned Izakaya restaurant
⓯三吉うどん・立食い Stand Bar Udon￥
☆ Traditional standing-only noodle bar starting at
210 yen, staff may not speak English here
⓰炭火焼肉 川上 Sumibi Yakiniku Kawakami￥￥￥
☆ Quality meat and charcoal grills, limited English
⓱やまと屋 １号店 Yamatoya No.1￥
☆ Retro vibe, kushikatsu and sushi on the menu
⓲中華料理福星楼 Fuxinglou Chinese Cuisine￥
☆ Japanized Chinese restaurant
⓳西成ジャズドナリー Jazz Donna Lee￥
☆ Live Jazz almost daily (check website)

❶無鉄砲 Muteppou Ramen￥
☆ Super-rich soup base - expect line ups
❷マドラスカレー屋日本橋 Curry Madras Nippombashi￥
☆ Delicious yet thrifty Japanese curry
❸黒門市場 Kuromon Market
☆ Spacious market with vendors selling street food, fresh produce & shellfish, plus souvenirs
❸大阪木津卸売市場 Osaka Kizu Market￥￥
☆ A few restaurants available here, less touristy, better valued seafood compared to the Kuromon Market, great for breakfasts
❹ すき焼・鍋なべや Sukiyaki Nabemono Nabeya￥
☆ Tasty one-person hot pot on the cheap
☆ Staff may not speak English

①手羽先の羽 新世界店 Tebasaki-no Hane Shinsekaiten
☆ 焼き鳥おまかせ8本1,080円や牛もつなべが人気
☆ Good yakitori and beef horumon hotpot
②翔月 Izakaya Shinsekai Shogetsu
☆ お魚がおいしい 日本酒がたくさん
☆ Good fish dishes, wide selection of sake
③新世界居酒屋じゃりんこ（じゃりん娘）Izakaya Jarinko
☆ 当ホテルから徒歩30秒で行けるお店 メニューが充実
☆ Large menu, right next to the hotel
④目利きの銀次 通天閣本通店 Shirokiya
☆ 海鮮や鍋など メニューいろいろ
☆ Large menu, self-serve tablets, good for families

①喫茶ブラザー Brother
☆ サンドイッチなど レトロな雰囲気
☆ Retro-vibe cafe serving toasts
②喫茶タマイチ Kissa Tamaichi
☆ トーストやホットドッグなど レトロな雰囲気
☆ Retro-vibe cafe serving toasts and hotdogs
③あづま食堂 Azuma
④喫茶ドレミ Doremi
☆ ホットケーキやサンドイッチなど レトロな雰囲気
☆ Retro-vibe cafe serving pancakes and sandwiches